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Budd can speak at or chair your company events
1 January 2007 | Any location
Click here if you want Budd to speak at or chair your company events. We can help you assemble a great agenda, facilitate or take part in internal events. We can bring connections & skills as well as world class content. Email us if you want to discuss your ideas or simply want to get a discount on the public events!
Upcoming Events
Chief Customer Officer Forum North America
14 - 15 October 2010Chief Customer Officer Forum Australia
27 October 2010Chief Customer Officer Forum UK
4 November 2010www.budd.uk.com/chiefcoforum.html. To be hosted by Lego
Previous events (last 12 months)
Chief Customer Officer Forum India
11 June 2010BSINS event
2 June 2010 | LondonLimeBridge 16
1 June 2010 | LondonChief Customer Officer Forum Australia
19 May 2010Chief Customer Officer Forum North America
14 - 15 April 2010IQPC Customer Experience Exchange 2009
27 - 30 October 2009 | Sheraton Airport Hotel, Brussels, BelgiumPeter chaired the European Customer Experience Exchange in Brussels talking about customer effort, crowdsourcing VoC and crowdservicing
Get in touch if you'd like to know more or go to http://www.customerexperienceexchange.com for the papers if you were an attendee.
The Best Service is No Service
28 September 2009 | Central LondonThe best-selling book, “The Best Service Is No Service”, was written by my colleagues Bill Price and David Jaffe. The phrase is based on Bill’s experience as first global SVP for customer service at Amazon.com in Seattle. Amazon is reknowned for being best at customer experience despite the fact very few people ever have to contact them. On 28th September many who know the book came to hear Peter and Bill at either the 2 public or 2 private sector events that took place in central London.
Hosted at HM Treasury in conjunction with the Cabinet Office, the public sector events demonstrated the appetite of both policy makers and practitioners to remove unnecessary effort for citizens and avoidable costs for the departments. Accompanied by key notes from Ben Jupp (Cabinet Office), Chris Hopson (HMRC) and Derek Hobbs (DVLA) there were some good debates on "Best Service".
Sharing both insights from the book and from the practical processes Budd use, the case experiences that underpin “The Best Service Is No Service”was explored by the private sector events took place in the City, including the Gherkin.
If you don’t have a copy of the book and want to buy one or just want to read more then visit our site at www.budd.uk.com/thebestservice.html . Bill will be visiting again on June 1/2 next year, so get in touch if you want to reserve an early place
Patient And Carer Experience
17 September 2009 | NHS East of EnglandPeter was giving a master class on “Patient And Carer Experience” to senior clinicians.