Contact Centre, Operations and Performance Management (30)
People, Organisation and Leadership (27)
Customer Feedback and Action (18)
Customer Demand Management (7)
Outsourcing, Home Working and Offshore (5)
Best Service is No Service (3)
Customer Management, CRM and Marketing (3)
Our mission in the CCO Forum is "How do we stop doing dumb things to our customers and people? Find out more.
For sharp comment and great customer experience stories subscribe to the Budd Newsletter or select one to read online now.
20 October 2008
Peter Massey is to be a judge of the Marketing Magazine's Contact Centre of the Year Awards in November. This is in addition to the 2009 Professional Planning Forum Awards which Peter has helped judge since their inception. David Naylor just completed in September his first stint judging the European Call Centre Awards and